Privacy Policy.

1. Who this policy covers

This Privacy Policy applies to Hello Human Group websites, landing pages, website chat, social messages, Meta/Facebook/Instagram-connected experiences, and enquiries related to our pet care ecosystem in Singapore.

Hello Human Group includes service areas such as Wellness, Animal Holistic Centre, Puppies/Kittens, OSSU products, Moshikomu, and HHG investment enquiries.

2. Information we may collect

Depending on how you contact us, we may collect:

• name, contact details, and messaging profile information you choose to share;
• pet-related enquiry details such as pet type, service interest, symptoms described by you, preferred visit timing, or product interest;
• investment enquiry details you choose to provide, such as investor type or requested follow-up;
• conversation history from website chat, WhatsApp, Messenger, Instagram, Facebook, or respond.io-connected channels;
• technical and website analytics information such as page visited, source page, campaign tags, browser/device information, and approximate interaction timestamps.

3. How we use information

We use information to respond to enquiries, route you to the right Hello Human specialist or team, arrange follow-up where requested, improve our pages and ads, understand lead quality, maintain service records, protect our business, and comply with platform, legal, or safety requirements.

We do not use customer information to make medical diagnoses or provide legal, tax, or investment advice.

4. Meta, Facebook, Instagram, and messaging data

If you contact us through Meta platforms or interact with a Meta-connected experience, we may receive information allowed by that platform, such as your public profile name, message content, page source, or ad/campaign context. We use it only to respond, route the enquiry, and improve the customer journey.

We do not sell personal information received through Meta platforms.

5. Sharing information

We may share relevant enquiry information internally with the right Hello Human team, specialist, staff member, or approved service provider so they can continue the conversation or support your request. We may also use trusted platforms such as respond.io, website hosting, analytics, advertising, and operational tools to process enquiries.

6. Retention

We keep information only for as long as reasonably needed for enquiry handling, service follow-up, business records, platform compliance, safety, dispute handling, and legal obligations. Retention periods may vary depending on the enquiry type and channel.

7. Your choices

You may request access, correction, or deletion of information you have shared with us, subject to reasonable verification and any records we are required or permitted to keep. To request deletion, use the public instructions on our Data Deletion page or email info@hellohuman.sg.

8. Updates

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.